Privacy Policy

We are committed to preserving the privacy of all visitors to our website at (our "site"). Please read the following privacy policy to understand how we use and protect information that you provide to us. By using our site you agree to the collection, use and disclosure of your information under the terms of this policy.

Who we are

This site is operated by Forever Memories Limited ("we") and we are the data controller for the purpose of the Data Protection Act 1998 (the "Act").

We are registered in England and Wales under company number 03410477 and with our registered office at 19 Highfield Road, Edgbaston, Birmingham, B15 3BH.

How we collect information

When you order products on our site you will be asked to provide certain information about yourself such as your name, contact details, and credit or debit card information.

We may also collect information you submit via any other online forms, surveys, message boards, forums or other interactive areas that appear on our site from time to time.

We may collect information about you if you contact us on or offline, for example by telephone, fax, email or post.

We may also collect information about your usage of our websites as described in Clause 3 below.

IP Addresses and Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our suppliers or advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. For example they enable us: (a) to estimate our audience size and usage pattern; (b) to store information about your preferences, and so allow us to customise our site according to your individual interests; (c) to recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting it may adversely impact on your ability to use certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

What we use your information for

Your information will be used to provide you with access to our site and to supply you with any information you request or any products you order.

If you place an order with us, we may also use your information for marketing purposes, unless you have requested that we do not contact you in this way.

We may use your information to contact you for feedback on your use or our products, services or site.

We may also use and analyse the information we collect so that we can administer, support, improve and develop our site and the products and services we offer.

With whom we may share your information

We may disclose your personal information to any member of our group (which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985). However, our group will only use your information in accordance with the terms of this policy.

We may allow third party providers and contractors who supply services to us or who process information on our behalf (for example our payment provider and website hosts) incidental access to your information. We will ensure that they keep your information secure and do not use it for their own purposes.

We may share your information with another organisation which buys our company or our assets or to whom we transfer our agreement with you and in the course of any negotiations which may or may not lead to such a transfer or sale.

We may pass aggregate information about the usage of our site to third parties but this will not include information that can be used to identify you.

We will disclose your information if we are required to by law. We may disclose your information to enforcement authorities if they ask us to, or to a third party in the context of actual or threatened legal proceedings, provided we can do so without breaching data protection laws.

Unless permitted or required to do so by law, we will not otherwise share sell or distribute any of the information you provide to us without your consent.

Your Rights

You have the right to see any information we hold about you on payment of a statutory fee, which is currently £10.

You have the right to correct any errors in information we hold about you. Please inform us about changes to your details so that we can keep our records accurate and up to date.

You have the right to opt out of receiving any marketing material from us or any third party at any time.

Security and retention of information

We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.

We will retain your information for as long as we need it for the purposes set out in this policy, or as otherwise required by law.

Changes to our privacy policy

We will from time to time update and make changes to this policy. We recommend that you revisit this privacy policy frequently, and ideally each time you visit our Website.


If you follow a link from any of our site to another site, this policy will no longer apply. We are not responsible for the information handling practices of third party sites and we encourage you to read the privacy policies appearing on those sites.

Further Information

If you have any queries about the information we hold on you, or would like to exercise your rights set out at Clause 6 above, please contact us by email on

Further information about data protection issues including the online Register of Data Controllers can be found at found on the Information Commissioner's site at

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© 2017 Forever Memories Ltd.